Terms and Conditions

Airmove – Terms and Conditions for Driver Partners

Effective Date: 24th June 2025
Company: Airmove Pty Ltd – ABN: 55 669 752 612

  1. Introduction

These Terms and Conditions (“Terms”) govern your registration and use of the Airmove Driver Partner platform, including the Driver App, website, and logistics services.

By registering as a Driver Partner, accessing the Driver App, accepting a job, or providing services through Airmove, you agree to be bound by these Terms. Please review them carefully.

  1. Definitions
  • “Airmove,” “we,” “us,” or “our” refers to Airmove Pty Ltd and its technology platform and logistics services.
  • “Driver Partner,” “Driver,” “you,” or “your” refers to the individual or business approved to perform delivery, moving, or related services through the Airmove platform.
  • “Customer” refers to the person or entity booking services through Airmove.
  • “Job” refers to a booking or service request made available to a Driver Partner through the Airmove platform.
  • “Driver App” refers to the Airmove mobile application or other platform provided for Driver Partners.
  • “Goods” refers to the items or products submitted by a customer for transportation.
  • “Service” includes transportation, moving, delivery, and related services facilitated through Airmove.
  1. Nature of the Service

Airmove is a technology-driven logistics platform that facilitates the connection and coordination between customers and Driver Partners.

Airmove may provide Driver Partners with access to customer bookings, job information, navigation, job status management, notifications, and other operational functionality through the platform.

Unless otherwise agreed in writing, Driver Partners are responsible for performing accepted jobs in accordance with these Terms, applicable laws, and Airmove’s operational requirements.

Nothing in these Terms is intended to exclude or limit any rights or protections that may apply to a Driver Partner under applicable Australian law.

  1. Driver Registration & Platform Use

To become a Driver Partner, you must provide accurate and complete information requested by Airmove.

Depending on the services you provide, this may include:

  • Full name and contact details,
  • Driver’s licence information,
  • Vehicle registration details,
  • Vehicle information,
  • Insurance information,
  • Identification or verification documents,
  • Business or tax information,
  • Other information reasonably required by Airmove.

You must ensure that all information and documents provided to Airmove remain accurate and current.

You must not:

  • Provide false or misleading information,
  • Allow another person to use your Driver Partner account,
  • Create multiple accounts for improper purposes,
  • Manipulate the Driver App or job information,
  • Use the platform for unlawful purposes.
  1. Driver Partner Responsibilities

Driver Partners must:

  • Maintain all required licences, registrations, permits, and approvals.
  • Maintain legally required insurance.
  • Ensure the vehicle used for Airmove jobs is roadworthy and suitable for the service.
  • Keep the Driver App operational and updated.
  • Enable required location and application permissions.
  • Maintain sufficient mobile connectivity and battery during active jobs.
  • Follow the booking details and service requirements.
  • Handle customer goods with reasonable care.
  • Provide accurate job status updates.
  • Communicate professionally with customers.
  • Immediately report significant incidents, accidents, damage, or safety concerns to Airmove.

Driver Partners must not accept or perform a job if they know they cannot safely or lawfully complete it.

  1. Job Acceptance & Assignment

Jobs may be made available to Driver Partners through the Driver App.

Before accepting a job, Driver Partners should review the available booking information, including:

  • Pickup location,
  • Drop-off location,
  • Date and time slot,
  • Goods or products included in the booking,
  • Floor or access information,
  • Additional services,
  • Other relevant job instructions.

Once a Driver Partner accepts a job, they are expected to perform the service in accordance with the booking and these Terms.

If a Driver Partner is unable to complete an accepted job, they must notify Airmove as soon as reasonably possible and follow the applicable cancellation or support process.

  1. Pickup & Drop-Off

Driver Partners must make reasonable efforts to arrive at the pickup location within the agreed booking time slot.

Driver Partners must:

  • Confirm the correct pickup and drop-off locations.
  • Follow the customer’s booking instructions.
  • Take reasonable care when collecting and delivering goods.
  • Update the job status through the Driver App as required.
  • Notify Airmove of significant delays or access issues.
  • Follow Airmove’s process where a customer or authorised contact is unavailable.

Driver Partners must not leave customer goods unattended in an unsafe or unauthorised location.

Where access to a property is unsafe, unavailable, restricted, or materially different from the booking information, the Driver Partner must contact Airmove before taking any material action.

  1. Customer Communication & Conduct

Driver Partners may communicate with customers where communication is required to perform a job.

All communication with customers must be:

  • Professional,
  • Respectful,
  • Relevant to the booking,
  • Lawful,
  • Free from harassment, threats, or inappropriate conduct.

Driver Partners must not:

  • Harass, threaten, intimidate, or discriminate against customers.
  • Request inappropriate personal information.
  • Use customer contact details for unrelated purposes.
  • Solicit customers for private or competing services.
  • Attempt to move an Airmove booking outside the Airmove platform.
  • Contact customers after completion of a job for unrelated purposes.
  1. Customer Information & Privacy

Driver Partners may receive customer information required to perform an Airmove job, including:

  • Customer name,
  • Pickup and drop-off information,
  • Contact details where required,
  • Booking information,
  • Floor or access information,
  • Service requirements.

This information must only be used for purposes directly related to performing the Airmove service.

Driver Partners must not:

  • Share customer information with unauthorised persons,
  • Copy or retain customer information unnecessarily,
  • Use customer information for personal or commercial purposes,
  • Contact customers outside the legitimate requirements of the job,
  • Publish or disclose customer information.

Driver Partners must comply with Airmove’s Driver Privacy Policy and all applicable privacy laws.

  1. Vehicle, Licence & Insurance Requirements

Driver Partners are responsible for ensuring that any vehicle used to perform Airmove services:

  • Is legally registered,
  • Is roadworthy,
  • Is appropriately insured,
  • Is suitable for the relevant service,
  • Complies with applicable laws and regulations.

Driver Partners must maintain all licences, registrations, permits, approvals, and insurance required to legally perform the relevant services.

If a licence, registration, insurance policy, permit, or other required approval expires, is suspended, cancelled, or becomes invalid, the Driver Partner must immediately notify Airmove and must not perform affected services unless legally permitted.

  1. Pricing, Earnings & Payments

Driver Partner earnings and payment arrangements are determined in accordance with the applicable commercial arrangement between Airmove and the Driver Partner.

Information relating to applicable rates, fees, commissions, adjustments, or payment schedules may be communicated through the Driver App, Driver Partner agreement, or other applicable documentation.

Airmove may make adjustments where reasonably required to correct:

  • Payment errors,
  • Duplicate payments,
  • Refund-related adjustments,
  • Fraudulent transactions,
  • Other legitimate accounting or operational errors.

[Confirm and insert the final Driver Partner payment structure and payment cycle before publication.]

  1. Cancellation & Job Rejection

Driver Partners may need to reject or cancel a job in circumstances where they are unable to safely, legally, or reasonably complete the service.

Driver Partners must use the applicable Driver App functionality or Airmove support process when rejecting or cancelling a job.

Driver Partners should notify Airmove as soon as reasonably possible where an accepted job cannot be completed.

Repeated cancellations, unexplained job abandonment, false status updates, or misuse of the cancellation process may result in review of the Driver Partner account.

[Insert the final Airmove cancellation and job rejection rules, including any applicable fees or consequences.]

  1. Customer Property & Damage

Driver Partners must exercise reasonable care when handling customer goods.

Driver Partners must not:

  • Intentionally damage customer property,
  • Remove customer property without authorisation,
  • Use customer property for personal purposes,
  • Conceal damage or loss,
  • Leave goods in an unsafe location.

Any damage, loss, accident, or other significant incident involving customer goods must be reported to Airmove as soon as reasonably possible.

Airmove may request photographs, descriptions, supporting information, or other evidence when investigating a damage or loss claim.

  1. Platform Misuse & Fraud

Driver Partners must not:

  • Manipulate GPS or location information,
  • Falsify job status,
  • Mark a job as completed when it has not been completed,
  • Create fraudulent bookings,
  • Manipulate payments or earnings,
  • Circumvent Airmove’s booking or payment process,
  • Use another Driver Partner’s account,
  • Share their Driver App account,
  • Attempt to gain unauthorised access to the platform,
  • Use customer information for personal gain,
  • Engage in any fraudulent or unlawful activity.

Airmove may investigate suspected misuse and take appropriate action in accordance with these Terms and applicable law.

  1. Liability & Insurance

Driver Partners are responsible for maintaining any insurance required by law or applicable Airmove requirements.

Driver Partners may be responsible for loss or damage resulting from their own negligent, unlawful, fraudulent, or intentional acts or omissions, subject to applicable law.

Airmove is not responsible for loss, damage, injury, delay, or other consequences arising from circumstances outside Airmove’s reasonable control.

Nothing in these Terms excludes or limits any liability or legal right that cannot lawfully be excluded or limited.

[Insert Airmove’s confirmed insurance coverage and Driver Partner insurance requirements before publication.]

  1. Indemnity

To the fullest extent permitted by law, you agree to indemnify and hold harmless Airmove, its employees, contractors, and affiliates from claims, liabilities, damages, or losses arising from:

  • Your breach of these Terms,
  • Your unlawful or negligent actions,
  • Your misuse of the Airmove platform,
  • Damage caused by your actions or omissions,
  • Your failure to maintain required licences, registrations, permits, or insurance,
  • Your unauthorized use or disclosure of customer information.

This clause does not apply to the extent that the relevant loss was caused by Airmove’s own unlawful conduct or liability that cannot legally be transferred to you.

  1. Account Suspension & Deactivation

Airmove may temporarily suspend or restrict a Driver Partner account where reasonably necessary, including where:

  • Required documents have expired,
  • Required insurance or registration is no longer valid,
  • Information provided is inaccurate or misleading,
  • There is a safety concern,
  • Fraud or platform misuse is suspected,
  • There is a serious or repeated breach of these Terms,
  • The account has been compromised,
  • Customer information has been misused,
  • Continued access presents a material risk to customers, Driver Partners, or the platform.

Where required by applicable law, Airmove will follow any applicable process and protections relating to suspension, deactivation, termination, dispute resolution, or review.

  1. Intellectual Property

All content on the Airmove platform—including but not limited to logos, designs, text, images, application interfaces, software, systems, and other proprietary materials—remains the intellectual property of Airmove or its relevant licensors.

Driver Partners are granted limited access to the Airmove platform solely for the purpose of performing authorised services.

Unauthorised reproduction, modification, distribution, reverse engineering, or misuse of Airmove intellectual property is prohibited and may result in legal action.

  1. Force Majeure & Service Availability

Airmove will not be held responsible for failure or delay in platform or service availability caused by events beyond our reasonable control, including:

  • Natural disasters,
  • Severe weather,
  • Pandemics,
  • Accidents,
  • Telecommunications or technology failures,
  • Government restrictions,
  • Strikes,
  • War or civil emergencies,
  • Other circumstances beyond Airmove’s reasonable control.

While Airmove aims to maintain reliable platform availability, we do not guarantee uninterrupted access to the Driver App or platform.

Airmove may temporarily suspend or restrict platform functionality for maintenance, security, technical, operational, or other legitimate reasons.

  1. Severability, Governing Law & Contact Us

Severability

If any part of these Terms is deemed unenforceable or invalid under applicable law, the remaining provisions shall remain in full force and effect.

Governing Law

These Terms are governed by the laws of Victoria, Australia, subject to any mandatory rights, protections, or requirements that apply to Driver Partners under applicable Australian law.

Any disputes arising from these Terms will be handled within the jurisdiction of Victorian courts or other applicable tribunals, subject to any mandatory dispute-resolution rights available under Australian law.

Contact Us

Airmove Legal Support Team

Website: www.airmove.com.au/contact-us/